Car problems
Your car keeps going back to the shop.
Many new-car warranties, and some used-car ones, come with a legal floor: if the same defect won’t stay fixed after reasonable tries, the maker may owe you a refund or a replacement. The repair orders are the proof, so we start there.
Bring or photograph
Every repair order, even the ones that say “could not duplicate”
The purchase or lease contract
The warranty booklet
Dates and a short description of each problem
What we do with a bad car
Read the repair record
We line up every visit by date and problem to see whether the same defect keeps coming back.
Write to the maker
A demand letter that cites your warranty and your repair history, at a flat fee.
Explain your options
A refund, a replacement, a repair agreement or, sometimes, keeping the car. You choose.
Some consumer laws make the maker pay your lawyer’s fees if you win. We tell you whether yours does before you pay anything.
Questions about a bad car
How many repairs make it a lemon?
There’s no single number. The rules depend on the state, the problem and how long you’ve owned the car. We count your repair visits and tell you where you stand.
Does it matter if the car is used?
Sometimes. Some used cars are covered by the maker’s warranty or by a written warranty from the dealer. Send the paperwork and we’ll check.
Should I stop making payments?
No. Keep paying the lender and keep your insurance current while we work. Stopping can put you in default, hurt your credit and complicate a claim.
Send us the repair orders.
We’ll read them and quote the flat fee in writing.
A flat fee is quoted in writing before any work starts.